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Jaguar has been awarded first place in the American J.D Power customer satisfaction survey for the second year in a row.
The award is based on the level of customer service experienced through company dealerships, is welcome news for new owners Tata Motors – and proves that Jaguar is managing to shed the reputation for unreliability it previously endured in the ‘States.
The J.D Power index measures customer satisfaction in the first three years of ownership. The company also scored second place in J.D Power’s ‘APEAL’ quality rankings, which measure consumer opinions on car design and performance.
George Barrow
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